Loan Servicing Specialist II-Lease

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Full Time Professional Canton, MA, US

2 days ago Requisition

Salary Range: $22.50 To $25.00 Hourly

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future- one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Loan Servicing Specialist II - Lease,you’ll perform a full range of servicing and administrative functions supporting the Credit Union’s consumer lease portfolio, including more complex transactions and exceptions. This role is responsible for accurate and timely processing of lease payments, account maintenance, billing, fees, payoff and maturity activities, and related documentation. You’ll work independently within established procedures, serve as a resource to members, dealers, and internal teams, and provide guidance to Loan Servicing Specialist I team members.

This is a great opportunity to deepen your expertise in lease servicing in a collaborative, detail-focused environment.

• Process servicing activities for consumer lease accounts independently, including payment processing, billing, account maintenance, payoff requests, maturity activities, and other lease-related transactions, and resolve non-routine items with minimal guidance.
• Maintain accurate lease account information within the Credit Union’s core and servicing systems, including updates to payment information, fees, maturity dates, vehicle information, and other account data, and verify data integrity following changes.
• Manage lease billing and processing of applicable fees and charges, including taxes, registration-related items, violations, excess mileage, disposition charges, and other lease-related expenses, ensuring compliance with CULA requirements and Credit Union procedures.
• Process lease payoffs, early terminations, extensions, renewals, and maturity-related activities, including more complex scenarios, ensuring required documentation and approvals are obtained and accurately recorded.
• Coordinate with CULA, dealers, vendors, members, and internal departments to resolve lease servicing issues, including escalated or time-sensitive items, obtain required documentation, and ensure timely completion of servicing activities.
• Review lease documentation and account records for completeness and accuracy, identify and resolve discrepancies or missing information, and elevate complex issues as appropriate.
• Manage vehicle title, registration, insurance, and other collateral-related servicing activities associated with consumer leases.
• Process and maintain documentation related to lease-end activity,…