Loan Servicing Specialist -Lease

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Full Time Professional Canton, MA, US

Salary Range: $20.00 To $22.00 Hourly

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work®
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Loan Servicing Specialist I – Lease, you’ll perform routine servicing and administrative functions supporting the Credit Union’s consumer lease portfolio. This role is responsible for accurate and timely processing of lease payments, account maintenance, billing, fees, payoff and maturity activities, and related documentation. This is a great opportunity to build your knowledge of loan servicing while developing your skills in a collaborative, detail-focused environment.

• Process routine servicing activities for consumer lease accounts, including payment processing, billing, account maintenance, payoff requests, maturity activities, and other lease-related transactions.
• Maintain accurate lease account information within the Credit Union’s core and servicing systems, including updates to payment information, fees, maturity dates, vehicle information, and other account data.
• Support lease billing and processing of applicable fees and charges, including taxes, registration-related items, violations, excess mileage, disposition charges, and other lease-related expenses in accordance with established procedures and CULA requirements.
• Process lease payoffs, early terminations, extensions, renewals, and maturity-related activities, ensuring required documentation and approvals are obtained and accurately recorded.
• Coordinate with CULA, dealers, vendors, members, and internal departments to resolve routine lease servicing issues, obtain required documentation, and ensure timely completion of servicing activities.
• Review lease documentation and account records for completeness and accuracy and follow established procedures for resolving discrepancies or missing information.
• Assist with vehicle title, registration, insurance, and other collateral-related servicing activities associated with consumer leases.
• Process and maintain documentation related to lease-end activity, including vehicle returns, payoff information, disposition requirements, and other maturity-related documentation.
• Perform routine general ledger reconciliation and balancing activities related to lease servicing and escalates discrepancies or unusual activity to appropriate staff.
• Respond to member, dealer, and internal inquiries regarding lease payments, billing, account status, payoff information, maturity, fees, and other routine…