Customer Protection and Market Practices Risk Lead Analyst, Vice President

We are looking for an experienced risk management professional to join the Markets Customer Protection and Market Practices (CPaMP) Risk Management team - a first line of defence function within Markets Chief Operating Officer Non-Financial Risk Management. In this Vice President role, you will shape and deliver the risk and control framework that protects clients and upholds market integrity across a globally connected trading and markets business.

Your work will directly inform senior decision-making, strengthen governance, and ensure that conduct and compliance risks are identified, assessed, and managed with precision.

Key Responsibilities

• Plan and execute risk assessments using structured challenge processes, evaluating both inherent and residual risks to produce clear, actionable outcomes for the business.
• Analyse data from risk monitoring activities to surface meaningful trends, emerging risks, and patterns, translating findings into concise insights that inform senior management decisions.
• Support business stakeholders in conducting focused deep dives on emerging risk and control gaps, applying specialist product and control knowledge to drive timely resolution.
• Coordinate periodic risk appetite assessments, ensuring compliance risk exposures are identified, measured, monitored, and escalated to the appropriate governance forums.
• Build and sustain effective working relationships with Front Office, Compliance, Operational Risk, and Internal Audit teams across local and global markets.
• Serve as a subject matter resource on customer protection and market practices risk, providing guidance and direction to stakeholders across all three lines of defence.
• Proactively identify risks, issues, and dependencies within a complex organisational environment, escalating concerns appropriately and ensuring timely resolution.

Required Qualifications & Skills

• Background in a risk management, compliance, or controls-focused role within financial services, with demonstrated ability to manage risk end-to-end.
• Solid knowledge of risk management practices, encompassing risk identification, control evaluation, monitoring frameworks, and regulatory reporting.
• Analytical and data-driven approach to problem-solving, with the ability to interpret complex outputs and translate them into clear, structured recommendations.
• Hands-on experience using SQL, Python, or Excel VBA for risk analysis, supported by a background in database administration and risk and control management systems within financial services.
• Excellent written and verbal communication skills, including the ability to produce high-quality reporting and present findings confidently to senior stakeholders.
• Ability to navigate a large, matrixed organisation and collaborate effectively with regional and global partners across multiple functional areas.
• Strong relationship-building skills, with a track record of working constructively across business units, legal, compliance, and audit functions.
• Self-motivated, resilient, and organised, with the capacity to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word.
• Bachelor's degree or equivalent university-level qualification.

What we can offer youWe work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generou…