Lending Services Specialist

Home Office
9990 Park Meadows Dr
Lone Tree, CO 80124, USA

• Lending
• Full-Time
• Requisition #: LENDI
  005588

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

• Seriously good benefits
  :
  Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!). The starting pay range for this position is $19.46-$23.29/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors.
  
  Canvas benefits include:
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

The Lending Services Specialist I is responsible for creating an exceptional member experience by processing loan documents for auto loans, credit cards and signature loans in a timely and accurate manner. The Lending Services Specialist I will work with members and employees for all channels including the branches, communication center and online to collect documents, verify documents meet underwriting stipulations in order to create closing documents.

• Contact members within agreed service level agreements to obtain needed documentation.
• Process consumer loan applications within established guidelines, policies, procedures and timelines.
• Manage inbox of incoming documents from members to attach to current applications.
• Provide an exceptional experience to our members and employees in alignment with Canvas core values.
• Review each loan application to ensure that all required information has been recorded.
• Consistently maintain Service Level Agreements for contacting members and scheduling loan closings.
• Create accurate documentation for loan closings.
• Accurately prepare documents for lien releases.
• Facilitate the clearing of all underwriting conditions by working with branch employees, third party vendors, and members.
• Research and resolve internal and external member issues in a timely, consistent and professional manner.
• Serve as a lending point of contact for branches and communication center.
• Actively promote and contribute to the achievement of organizational goals.
• Comply with all related compliance requests and requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Recommend and help develop and implement new policies and procedures.
• Embrace ongoing education and learn/apply new skills and software applications.
• Maintain up-to-date and accurate filing system.
• Regular attendance and punctuality are essential functions of the job
• Perform other job duties as assigned.

Knowledge, Skill and Ability:

• Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to members and business partners.
• Strong relationship building and teamwork skills.
• Excellent attention to detail.
• Excellent…