Loan Servicing Manager

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Full Time Management Canton, MA, US

2 days ago Requisition

Salary Range: $76,785.00 To $80,000.00 Annually

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future - one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

Loan Servicing Manager - Residential
, you'll lead the day-to-day operations of our Residential Loan Servicing function, ensuring our members’ mortgage and home equity loans are serviced accurately, efficiently, and in compliance with regulations throughout the life of the loan. This role is responsible for providing leadership and oversight of servicing activities, including escrow administration, insurance, property taxes, loan modifications, subordinate lien requests, mortgage releases, servicing transfers, quality control, and regulatory reporting.

You'll ensure effective operational controls, system functionality, and service delivery while partnering with internal departments, vendors, and leadership to support the Credit Union’s residential lending portfolio. This is a great opportunity to lead and develop a team, improve processes, and shape the member experience in a collaborative, detail-focused environment.

• Leads and oversees the day-to-day operations of Residential Loan Servicing, including first and second mortgage, home equity, fixed-rate and adjustable-rate products, ensuring accurate, timely, and compliant servicing throughout the loan life cycle.
• Oversee escrow servicing activities, including escrow account administration, analysis and adjustments, property tax payments, hazard and mortgage insurance, PMI, mortgage life and disability insurance, escrow shortages and surpluses, disbursements, and related member communications and regulatory requirements.
• Oversee residential loan servicing transactions and portfolio maintenance, including loan modifications, payment changes, adjustable-rate adjustments, subordinations, partial releases, mortgage insurance cancellation, paid-in-full processing, mortgage discharges, and other servicing requests.
• Provides oversight of designated commercial loan servicing activities, including commercial real estate, C&I, lines of credit, payment and rate adjustments, loan modifications, extensions, payoffs, collateral-related servicing, and other portfolio maintenance activities, ensuring servicing is consistent with approved loan terms and Credit Union requirements.
• Leads, coaches, and develops the Residential Loan Servicing team, including hiring, onboarding, training, performance management, workload distribution, and ongoing development. Ensures employees maintain current knowledge of servicing procedures, products, systems, and regulatory requirements.
• Ensures compliance with applicable federal and state laws, regulations, investor requirements, and Credit Union policies governing mortgage, home equity, escrow, commercial loan servicing, consumer protection, fair lending, and related activities.
• Oversee servicing quality control, audit, examination, and regulatory activities, including responses to closed-loan quality control findings, trailing document requirements, HMDA reporting support, internal reviews, and corrective action plans.
• Oversees preparation and delivery of required residential lending disclosures and servicing documentation, including…