Loan Servicing Compliance Analyst

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Full Time Professional Canton, MA, US

Salary Range: $62,315.00 To $67,500.00 Annually

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work®
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Loan Servicing Compliance Analyst, you’ll help ensure our consumer, lease, residential, escrow, and commercial loan servicing functions operate accurately, efficiently, and in compliance with regulations. This role is responsible for reviewing servicing activities, transactions, documentation, and system processes to identify errors, compliance concerns, and operational risks, performing quality control reviews, and researching servicing requirements. You’ll serve as a subject matter resource to Loan Servicing teams, assist with regulatory reporting and examinations, and partner with management to strengthen processes and controls.

• Conducts compliance, quality-control, and risk-based reviews across consumer, lease, residential, escrow, and commercial loan servicing to ensure transactions, documentation, system activity, and member communications comply with applicable regulations, Credit Union policies, investor requirements, and established procedures.
• Reviews servicing transactions and account maintenance, including payments, payoffs, modifications, fees, escrow activity, insurance, taxes, rate adjustments, releases, subordinations, charge-offs, lease activity, and other servicing functions to identify errors, exceptions, and potential compliance concerns.
• Performs targeted monitoring and testing of residential mortgage, home equity, escrow, consumer, lease, and commercial servicing activities, including CULA‑related lease servicing and applicable regulatory and investor requirements.
• Identifies, documents, and researches servicing exceptions, compliance concerns, control weaknesses, member complaints, audit findings, and recurring errors; performs root‑cause analysis and recommends appropriate corrective actions.
• Supports regulatory reporting, audits, examinations, compliance reviews, quality‑control programs, and risk assessments by preparing documentation, researching servicing activity, and responding to information requests.
• Participate in the review and testing of new products, system enhancements, servicing processes, and system changes to identify compliance, data integrity, and operational risks.
• Partners with Compliance, Risk, Internal Audit, Lending, Accounting, Legal, Operations, and other departments to investigate and resolve servicing issues and implement process…