Collections Specialist

The Collections Specialist oversees internal and external student accounts receivables for students navigating institutional financial obligations. Emphasizing proactive accounts receivable management and compliant collections, this role delivers exceptional, solution-oriented service to students and partners to promote student retention and fiscal responsibility across the university.

Number of Open Positions
:1

Compensation
:

This is a Full-time
, Non-exempt position at Grade 6, with a starting hourly range of $20.11 – $25.13
. Salary ranges listed here represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors, including but not limited to, the candidate’s relevant experience and qualifications

Primary work location:

Remote:
This position is classified as "Remote". The employee's home office is the primary work location and must be located in a state APU Global is registered in. The classification of this position is subject to change based on business needs, job performance, etc. If an employee changes their physical location/residence to another state, it could impact future employment.

We expect our employees to be able to fulfill our APU Global responsibilities with minimal distractions. While remote work does offer flexibility, employees should make arrangements for regular dependent care during work hours. This is a fully remote position; however, travel may be required to meet business demands, university needs or team meetings as necessary.

Schedule:

To best accommodate our students’ needs and various schedules, candidates must be willing to work standard hours of Monday-Friday, 8:00 AM – 5:00 PM PST, with the exception of one late shift per week. This late shift (typically 9:30 AM – 6:00 PM PST) will be scheduled between Monday and Thursday, depending on the department’s needs.

Required Experience / Education

• Christian Commitment:
  Vital Christian faith and lifestyle.
• Supportive of the evangelical mission and purpose of Azusa Pacific University Global.
• Minimum 2 years previous experience in one or more of the following areas: student accounts, customer-based accounting positions (e.g. collections, loan administration), customer service, or closely related field.

Desired Experience / Education

• Previous experience working in higher education.
• Knowledge of Azusa Pacific University Global policies and procedures.

Essential Functions

Internal Collections:

• Contacting students with past due accounts to request payment.
• Negotiating payment plans with students who are unable to pay their balance in full.
• Working with the student accounts department to resolve any billing discrepancies or errors.
• Maintaining accurate records of all collection activities and updating the university's student accounts database.
• Preparing reports and analyses related to internal collections activity, and presenting findings to university leadership as needed.
• Collaborating with other departments within the university to develop and implement policies and procedures related to student accounts receivable collections. Adherent to all federal and state regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
• Participating in professional development activities to stay up to date on industry best practices and regulations related to collections.

External Collections:

• Managing relationships with external collections agencies, including monitoring performance.
• Coordinating with the student accounts department to identify delinquent accounts and develop strategies for external collections.
• Reviewing and approving external collections agency reports, ensuring accuracy and completeness of…