Senior Account Manager - Treasury Management

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Account Manager (Relationship Service Advisor) within PNC's Treasury Management organization, you will be based remotely.

Responsible for maintaining a portfolio of client relationships. Provides support to clients and serves as the liaison between clients and operational servicing units. May participate in discussions in developing the scope of the service provided to existing and potential clients.

• Serves as the client's point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships. Monitors client documentation for compliance and resolves challenges and issues.
• Senior level position supporting PNC's most complex, high visibility clients. Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. Serves as an escalation point and training resource for less experienced team members.
• Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues. Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution.
• Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience. Partners with internal teams to resolve any issues that arise during the implementation process.

Candidates with a minimum of 3-5 years of experience in a Treasury Management servicing role are ideal for this position.

The hours for this position will be 8:00 AM - 5:00 PM PST / 11:00 AM - 8:00 PM EST.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Serves as the client's point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships. Monitors client documentation for compliance and resolves challenges and issues.
• Senior level position supporting PNC's most complex, high visibility clients. Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. Serves as an escalation point and training resource for less experienced team members.
• Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues. Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution.
• Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience. Partners with internal teams to resolve any issues that arise during the implementation process.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and…