Quality Control Specialist

Do you want to join an organization that invests in you as a(an) Quality Control Specialist? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Responsible for reviewing multiple campus locations Financial Aid Departments documentation and awarding. Develop, negotiate, and finalize student financial aid plans in accordance with state, federal, accreditation, and company policies and regulations for awarding and packaging financial aid. Act in a manner consistent with the highest ethical standards. Work closely with new, continuing, and re-entry students files to ensure that proposed financial aid (whether for new or re-entry students) continues to meet the student’s (and/or families’) needs and best interests.

In carrying out the duties and responsibilities of this position, the Quality Control Specialist must ensure consideration and implementation of the CHCP philosophy, providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion.

• Bachelor’s degree; or combination of education and experience.
• Minimum 5 years’ successful experience in college financial aid in post-secondary educational environment.
• Wide knowledge of regulatory requirements (e.g., federal, state, etc.) related to Title IV student financial aid.
• Basic knowledge of Campus Vue database (preferred)
• Skills Excellent written and verbal communication skills.
• Proven leadership and management skills.
• Strong interpersonal skills with both faculty and student populations.
• Superior organizational and problem-solving skills.
• Strong basic computer software (i.e., MS Office) skills as well as exposure to more concentrated financial aid software programs.
• Attention to detail.
• Excellent customer service skills.
• Abilities Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
• Ability to work without close supervision and to set ones own priorities and work schedule.
• Ability to multitask Accountability Direct Ensure Financial Aid Department staff members receive appropriate and/or required training.
• Reduce or limit staffing turnover.
• Maintain high levels of customer service in the Financial Aid Department.
• Recognize positive contributions made by staff members.
• 85% packaging statuses.
• No repeat findings.
• Indirect Assist the campus achieve monthly and annual cumulative student persistence rates.

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement…