Loan Support Analyst Senior - Single Family Rental; SFR) Servicing Team - Midland

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst Senior within the PNC Midland footprint.

As a Loan Support Analyst Senior within Midland’s SFR Servicing Team, you will serve as the primary point of contact and loan administrator for both balance sheet and CMBS loans for all servicing needs a SFR client may necessitate. A desired candidate will have the ideal combination of professional customer service and analytical skills to address both internal and external client requests.

Day to day duties include loan servicing functions such as execution of complex transactions and collections. Attention to detail is critical due to the varying requirements given by various clients and loan types. An analyst will be required to frequently research a matter in the loan documents to determine the best course of action for Midland and the borrower or client.

Time management and organization will also be desired due to the number of requests and day to day duties that an analyst will be assigned. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and automony. Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.

Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.

• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolves non-compliant issues through written and verbal communication with both internal and external parties.
• May review and process loan payments, escrows and reserve account disbursements.
• May assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• May perform covenant compliance testing.
• Must maintain accurate and up-to-date loan servicing records in the servicing system.
• May support the onboarding of new loans and the transition of paid-off or transferred loans.
• May support tax and insurance administration.
• May perform collection activities on delinquent accounts.
• May have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
• May serve as a subject matter resource and may provide specialty product training.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations,…