Economic Crime Investigator

As an Economic Crime Investigator within the Fraud Team, you'll be on the front line protecting our customers from fraud. You'll work alerts and speak directly with customers by telephone about suspected fraudulent account activity, using skilled, in depth profiling skills and questioning to understand each situation and investigate suspicious transactions.

You'll identify whether a payment is fraudulent and provide clear, practical guidance to help customers protect themselves from future fraud. As part of your training, you'll gain a strong understanding of how our wider fraud teams operate and work together. No previous fraud experience is required — we'll provide comprehensive training to set you up for success.

Our Financial Crime team protects Nationwide and its customers from all types of financial crime. Our team has an outstanding reputation, captivating subject matter and industry leading results that will see you work alongside detection systems, reacting to ever changing methods of financial crime, whilst striving to deliver exceptional customer experience.

This role is
working full time, 35 hours per week, Monday to Friday including 1-in-4 weekends. Your shifts will be between 8am-8pm.

We're currently recruiting for an 11 th January 2027 start date. Please only apply if you can commit to this time frame and note that no annual leave will be permitted during the first two months in this role while you undertake training.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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If you want to find out more about using AI in our recruitment process, please read more here.

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about…