Cash Management Specialist

Join a fast-paced financial operations team responsible for supporting wire transfers, money movement activities, and advisor service operations. This role combines customer support, transaction investigations, fraud prevention, and operational reviews to help ensure the secure and efficient movement of client funds.

The ideal candidate is detail-oriented, analytical, and comfortable working directly with financial advisors and internal business partners in a phone-based environment. This position offers the opportunity to develop expertise in cash management, wire operations, risk mitigation, and financial services operations while contributing to a high-performing team.

• Review wire transactions for completeness, funds availability, special instructions, and potential risk indicators.
• Investigate and document potential suspicious activity, escalating concerns to the appropriate risk and compliance teams when necessary.
• Handle inbound and outbound phone calls related to wire transfer inquiries, transaction research, and issue resolution.
• Partner with financial advisors, clients, and third-party institutions to ensure transactions are processed in accordance with company policies and regulatory requirements.
• Serve as a resource for operational and procedural questions from internal and external partners.
• Assist with reviews of wires, ACH transactions, checks, transfers, and other money movement activities.
• Support team operations by managing shared mailboxes, error queues, and transaction research requests.
• Participate in audits, projects, process improvements, and training initiatives.
• Maintain accurate records and documentation related to transaction reviews and investigations.

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in financial services, banking, brokerage, operations, customer service, compliance, fraud, or related areas.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and analytical problem-solving abilities.
• Comfortable working in a phone-based role with frequent interaction with advisors and business partners.
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel.

• Experience with wire transfers, ACH processing, or money movement transactions.
• Financial services operations, brokerage, treasury, or cash management experience.
• Exposure to fraud investigations, compliance, anti-money laundering (AML), or risk management activities.
• Familiarity with tools such as Lexis Nexis, NICE, or similar financial services platforms.
• SIE, Series 7, Series 66, or Series 99 licenses.

• A strong advisor/client-focused mindset.
• Ability to think critically, identify potential risks, and make sound decisions.
• Comfort working in a team-oriented, deadline-driven environment.
• A willingness to learn, adapt, and contribute to continuous process improvement.

• Hybrid work schedule with a combination of onsite and remote work.
• Primarily phone-based role supporting advisors and transaction-related inquiries.
• Collaborative operations environment focused on service, accuracy, compliance, and risk management.
• Opportunity to gain hands‑on experience in wire operations, cash management, and financial services operations.

This is a Contract position based out of Tempe, AZ.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…