Deposit Operations Specialist

Deposit Operations Specialist

We are looking for a Deposit Operations Specialist to support essential banking operations in Massachusetts. This is a remote contract opportunity ideal for a detail-focused candidate who can manage high-volume processing, investigate exceptions, and contribute to accurate daily transaction activity. The role will work across deposit, payment, and card-related functions while helping maintain strong operational controls and timely reporting.

Responsibilities:

• Process returned items and ensure transactions are handled accurately within required timelines.

• Investigate and resolve account discrepancies, balancing issues, and system-related variances affecting daily operations.

• Review merchant and mobile deposit submissions, verify information, and complete processing with a high level of accuracy.

• Monitor daily operational reports, identify outstanding items, and take appropriate follow-up action to bring issues to resolution.

• Support debit card operations by handling adjustments, researching exceptions, and assisting with compromised card cases.

• Prepare, reconcile, and validate reports used for operational tracking and internal controls.

• Conduct account research related to indemnification requests, unauthorized activity, and subpoena-driven inquiries.

• Confirm transaction processing activity, maintenance tasks, and reporting outputs are completed in accordance with business procedures.

• Stay informed on policy, procedure, and workflow updates and apply changes consistently in day-to-day responsibilities