Escrow Servicing Operations Specialst-Tax; Remote

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Responsible for processing activities related to tax processes by ensuring that tax information is updated accurately and timely, working with the tax vendor to ensure the escrow account is being maintained accurately. ensure updates are processed efficiently and reviewing daily controls to ensure we are in regulatory/legal compliance. HOW YOU'LL CONTRIBUTE Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.

Monitor service delivery, productivity, and quality standards for tax processes. Process escrow-related documents and disbursements accurately and timely. Perform general escrow account maintenance Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted. Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines. Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.

Perform basic mathematical calculations related to escrow servicing. Maintain accurate accounting of escrow disbursements. Conduct quality reviews, tax document reviews and verification of information provided by tax assessors and other applicable sources. Monitor service delivery and quality standards for Tax vendors.

• Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
• Monitor service delivery, productivity, and quality standards for tax processes.
• Process escrow-related documents and disbursements accurately and timely.
• Perform general escrow account maintenance.
• Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
• Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.
• Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
• Perform basic mathematical calculations related to escrow servicing.
• Maintain accurate accounting of escrow disbursements.
• Conduct quality reviews, tax document reviews and verification of information provided by tax assessors and other applicable sources.
• Monitor service delivery and quality standards for Tax vendors.

• Required Education, Experience, Certification/Licensure
• Preferred Bachelors Degree 1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing
• KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Strong written, presentation and…