Loan Servicing Specialist - Residential

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Full Time Professional Canton, MA, US

8 days ago Requisition

Salary Range: $22.50 To $25.00 Hourly

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work®
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Loan Servicing Specialist I – Residential
, you’ll help ensure our members’ mortgage and home equity loans are serviced accurately and efficiently from day to day. You’ll handle routine loan servicing activities, maintain accurate records, and provide responsive support to members and internal teams. This is a great opportunity to build your knowledge of residential loan servicing while developing your skills in a collaborative, detail-focused environment.

• Process routine residential loan servicing transactions, including payment posting, account maintenance, and basic loan updates.
• Support loan boarding by reviewing documentation and accurately entering loan information into servicing systems.
• Review assigned loan files and transactions for completeness and accuracy, escalating discrepancies or exceptions as needed.
• Assist with escrow activities, including data entry, analyses, and disbursements.
• Respond to member and internal inquiries through phone and servicing queues, providing timely and professional support.
• Maintain accurate, organized, and complete loan records in accordance with Credit Union policies and applicable regulations.
• Assist with reports, reconciliations, and quality checks, identifying and escalating variances or issues.
• Partner with internal teams to resolve routine servicing questions and issues.
• Provide backup support across residential servicing functions as needed.

• High school diploma or equivalent required.
• 1–2 years of banking, loan servicing, financial services, or related experience preferred.
• Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology.
• Experience with Encompass or other loan servicing systems is a plus.
• Strong attention to detail and accuracy when processing transactions and maintaining records.
• Strong communication and interpersonal skills with the ability to work effectively with members and internal teams.
• Positive, collaborative approach with a willingness to learn and support team goals.
• Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

We are an Equal Opportunity…