Senior Quality Assurance Specialist - Remote

Job d:

Location:

Lincoln, Nebraska, United States Salary: $72,800 - $130,000/year

Job Area:
Project/Program Management Company:
United Health Group Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Quality Assurance Specialist performs independent second line compliance monitoring, testing, and oversight to assess adherence to applicable laws, regulations, regulatory guidance, and internal compliance requirements. This role is responsible for evaluating the effectiveness of first line controls, identifying compliance gaps and emerging risks, documenting findings, tracking corrective actions, and reporting results to management and governance committees. Activities include risk-based monitoring, compliance testing, issue validation, regulatory change support, and oversight of remediation efforts across business functions.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Conduct independent compliance monitoring, testing, and validation to assess whether business units are operating in accordance with applicable laws, regulations, regulatory guidance, and internal compliance requirements

Prepare work papers and other supporting documentation that clearly describe testing scope, methodology, results, root causes, risk impacts, and conclusions

Maintain monitoring schedules, testing inventories, issue logs, and supporting documentation to evidence compliance oversight activities and results

Assess the design and effectiveness of first line compliance controls and provide credible challenge regarding the adequacy of processes, controls, and corrective actions

Prepare accurate and timely written reports on monitoring results, exceptions, trends, and emerging risks for management, compliance leadership, and governance committees, including the Board as needed

Identify compliance gaps, control weaknesses, and emerging regulatory risks, and provide recommendations to business and compliance leadership regarding corrective action plans

Execute risk-based compliance monitoring and testing across regulatory domains, which may include consumer compliance, fair lending, UDAAP, complaints management, third-party oversight, privacy, marketing, and BSA/AML compliance

Track, validate, and report on remediation of compliance issues, including follow-up testing to confirm corrective actions are implemented and operating effectively

Support regulatory examinations, internal audits, and external reviews by coordinating compliance monitoring documentation, responses, and issue status updates

Monitor regulatory changes and assist in evaluating the impact of new or revised requirements on business activities, controls, and compliance monitoring plans

Escalate material compliance issues, thematic concerns, and unresolved remediation matters through established governance channels

Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your…