Indirect Loan Processor; Bi-Lingual English​/Spanish

Job Category: Team Member

Requisition Number: INDIR
003936

• Full-Time
• Hybrid

BAYTREE HEADQUARTERS

8045 North Wickham Road

Melbourne, FL 32940, USA

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Bi-Lingual Indirect Loan Processor in our Melbourne Headquarters Loan Processing Department, you’ll play a vital role in providing timely and accurate funding for members and potential members financing vehicles through participating automobile, motorcycle, boat, and RV dealerships. You’ll review dealer loan packages for completeness and accuracy, update application information, support membership account opening, and help ensure loans and dealer reserves are disbursed within established Service Level Agreements.

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid and Flexible Schedule Options: Work from home up to 3 days a week with 2 days per week required in office.
• Career Growth: We prioritize internal promotions and offer on-the-job training.
• Review indirect loan packages from dealer partners for completeness and accuracy before loan issuance and dealer payment; submit applications to Underwriting as needed.
• Update application information to reflect received loan documents and verified data.
• Manage incomplete applications through timely follow-up and support the return or decline of applications that miss completion deadlines.
• Determine SCCU membership eligibility and open new membership accounts for qualified applicants.
• Partner with Indirect Processing and Indirect Lending teams to resolve issues and fund applications within established Service Level Agreements.
• Respond to indirect loan inquiries from dealer partners, members, and SCCU Team Members, escalating complex matters when appropriate.
• High school diploma or equivalent required.
• 1–3 years of customer service experience required.
• Ability to communicate effectively with internal and external contacts, navigate moderately complex or sensitive discussions, and resolve problems in stressful situations.
• Self-motivated, dependable, and able to solve problems independently with minimal supervision.
• Starting Salary: $22.18 - $23.48 per/hour.
• Bonus Opportunity: Eligible for a 3% ONE SCCU Annual Bonus.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

• Monday – Friday: 9:00 a.m.
  
  - 6:00 p.m.
• Must be available during department hours of operation; 8am – 7pm
• Rotating Saturdays: 9:00 a.m. – 3:00 p.m.

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and…