Bilingual Consumer Credit Representative

Waterloo, Ontario, Canada

Full time

REQ-

As a Bilingual Consumer Credit Representative , you will be part of a dedicated team based in Ontario and reporting to the Director, Global Credit and Collections .

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

• Competitive compensation , with an anticipated annual base salary of $50,000–$60,000, based on your experience, skills, qualifications, and market location.

• A hybrid work environment , with in-office and remote work determined by business needs and role requirements.

• Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family.

• The tools you need to succeed , including a company laptop.

• A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.

• Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.

• An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.

• Employee perks including discounted company stock options, Good Life Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

• Review and process consumer credit applications, including verification of electronically submitted and manually entered applications for completeness and accuracy.

• Assess creditworthiness using credit bureau reports, banking information, and other relevant sources to determine application approval or decline in accordance with established policies and service standards.

• Communicate credit decisions and related information to dealers, including approvals, refusals, authorization numbers, repayment options, and contract requirements.

• Verify legal contracts and supporting documentation for accuracy, completeness, and required signatures prior to system entry and funding.

• Maintain accurate customer, contract, and account records throughout the full contract lifecycle.

• Administer billing and payment activities, including the setup and maintenance of Electronic Funds Transfer (EFT), processing of credit card payments, cheque deposits, returned payments, and related account adjustments.

• Reconcile invoices, statements, and account records on a regular basis to ensure financial accuracy and completeness.

• Prepare and distribute customer statements and correspondence, including notices related to rejected payments, account status, and collection activity.

• Manage delinquent accounts by initiating collections activity, issuing collection letters, and coordinating payment arrangements with customers as appropriate.

• Respond to dealer and customer inquiries regarding account balances, payment arrangements, statements, contract status, and related finance matters

• Coordinate dealer funding activities, including the processing of direct deposits for approved contracts.

• Perform month-end closing activities, generate required reports, and provide backup support for related financial closing processes.

• Maintain and update departmental procedures, financing…