Credit Controller

About the Team

The Credit Control team operates within the wider Order2

Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful coordination of resources and effective management of stakeholders results in the team achieving their goals. Order2

Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance.

The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms. By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets.

Balancing the needs of the business with the customer experience you will contribute to the business’ Growth Strategy.

• Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners.
• Make decisions in line with the credit policy, applicable regulations and credit control processes.
• Knows when to take action and when to elevate.
• Find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.
• Is results driven and responsible for personal and team targets, and customer satisfaction.
• Is assertive and confident to protect the revenue whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security.
• Works independently, follows processes, takes ownership, and drives the outcome.
• Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.
• Builds long lasting relationships with the Credit Control team and key stakeholders, such as our partners, account managers, customer service and billing teams.
• Holds stakeholders to account with time bound actions.
• Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio.
• Knows the difference between unwilling and unable to pay and takes the appropriate action.

• Our brand new “PXC Flex” benefit has launched in January 2025 and includes Flex
  30, an additional 30 hours of leave every year for you to use how you wish.
• Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in our office spaces.
• A starting holiday allowance of 25 days and up to 10 extra days via our holiday purchase scheme.
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
• Free broadband for all employees plus gifts for major life events such as marriages and births.
• Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts.
• Inclusive employee networks to help integrate employees into life at PXC.