ACA Client Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits.

Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs.

ACA Client Manager will drive five-star service experiences through excellent written and verbal communication skills and a strong instinct in handling routine and unexpected situations. Tango Health, a Benefitfocus company, will build up topical expertise in HR administration and the large employer mandate laws in the Affordable Care Act (ACA).

Please Note:

Work location for this role is flexible. This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

• Involved in post-implementation calls and ensuring we have properly documented information for ongoing servicing.
• Participates in the implementation process to support the ACA Implementation Project Manager throughout the project.
• Provides education on ACA core topics:
  Variable hour tracking, Affordability requirements, Data exception reporting, managing changes ongoing, IRS requirements through Code 6055 and 6056, utilizing Tango’s ACA Compliance Concierge suite. No prior experience with ACA is required.
• Conducts monthly report review webinar with clients to discuss latest reports and findings, ensure accuracy and understanding, and advise on how to address long-term challenges or policy changes required.
• On-demand support via phone or e-mail to core client IT, HR, and Payroll team through the life of the relationship.
• Delivers ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices to core client team.
• Coordinate with technical team on production or software issues.
• Other duties as assigned.

• HS Diploma
• 3+ years of experience in customer service.
• Excellent verbal and written communication skills, inclusive of preparing well-designed email communications and clear instructions over the phone.
• Ability to multi-task multiple issues and work well in a…