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Director, Loss Mitigation Operations; Fully Remote
Remote / Online - Candidates ideally in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-10-30
Dallas, Dallas County, Texas, 75201, USA
Listing for:
KOHO
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
Finance & Banking
Banking & Finance
Job Description & How to Apply Below
- You own ops after account issues: fraud, disputes, identity, AML, money movement, collections.
- You standardize and outsource manual work to lower cost while protecting customers.
Responsibilities:
- Own performance across five domains: volumes, service levels, quality, losses.
- Build collections end-to-end, manage vendor transitions, set thresholds.
You:
- 10+ years in financial services ops, 5+ leading managers in regulated environments.
- Deep expertise in card disputes, fraud, identity, AML, or collections.
KOHO is a Canadian fintech on a mission to make financial services better for every Canadian, with no hidden fees and tools to help users spend smart, save more, and build wealth. It is a remote-first performance organization with a culture of trust, autonomy, and work-life integration, now entering a leaner, AI-integrated chapter.
This Full Time opening is for the Director, Loss Mitigation Operations (Fully Remote) role at KOHO.
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