Financial Assistance Manager; Collections and Loss Mitigation

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Financial Assistance Full Time Management Canton, MA, US

Salary Range: $82,000.00 To $92,000.00 Annually

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As the Financial Assistance Manager (Collections and Loss Mitigation), you’ll lead the day-to-day operations of the Financial Assistance department, overseeing delinquency, collections, loss mitigation, bankruptcy, foreclosure, repossession, and related activities in a financial cooperative. You’ll balance sound risk management and regulatory compliance with a thoughtful, member-focused approach to resolving complex financial situations.

This role combines people leadership, portfolio management, operational oversight, and strategic problem-solving. You’ll develop your team, monitor performance and risk, partner with internal and external stakeholders, and identify opportunities to strengthen processes and improve outcomes for both members and the Credit Union.

• Lead and develop the Financial Assistance team, including hiring, onboarding, coaching, performance management, scheduling, and workload distribution.
• Oversee daily operations across delinquency, collections, loss mitigation, bankruptcy, foreclosure, repossession, credit reporting, and related queues.
• Develop and oversee collections and loss mitigation strategies that support effective delinquency resolution, recoveries, and appropriate member outcomes.
• Provide oversight of loan workouts, payment arrangements, modifications, forbearance, and other approved loss mitigation solutions.
• Oversee bankruptcy, foreclosure, and repossession activities, ensuring appropriate documentation, timelines, vendor coordination, and escalation processes.
• Monitor portfolio performance, delinquency trends, recoveries, and operational results and use data to identify risks and opportunities.
• Prepare operational, portfolio, and risk reporting for senior leadership, auditors, vendors, investors, and the Board of Directors.
• Ensure department activities comply with applicable federal and state…