Recovery Specialist

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Work from Home;
Charlotte, NC (North Carolina);
Fort Wayne, IN (Indiana);
Greensboro, NC (North Carolina);
Hartford, CT (Connecticut);
Omaha, NE (Nebraska);
Radnor, PA (Pennsylvania)

Remote :
Work at home employee residing outside of a commutable distance to an office location.

is not available for this opportunity.

Requisition #:76838

The Financial Services Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a virtual setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.

As a Recovery Specialist will be responsible for managing the calculation and recovery of offsets, settlements, and over payments of disability claims. In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, and vendors to validate benefits paid and calculate potential over payments and negotiate timely, appropriate repayment arrangements and settlements.

• You will pro-actively identify claims with potential benefits based on other income sources and establish offsets within the  addition, you will document, update, and maintain claims accurately in defined tracking system with key dates and outcomes.
• You will collaborate with identified contact (vendors, claims case managers) via email and telephone to resolve issues and improve customer efficiencies.
• Analyze and calculate complex financial payments (VDI, variable tax, etc.) from customers, claimants, Disability Case Managers, and vendors. Interpret policy/contract provisions, calculation modes, benefit offset options, and work earnings.
• You will perform task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. You will provide quality service at goal (or higher) and achieve production goals set for each daily task performed.
• You will support and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• You will consult with claimants and customers to explain calculations and collection processes. In addition, you will negotiate settlements and repayment plans while keeping within state and federal debt and collection guidelines.
• You will deliver and fosters a “customer centric” approach by providing value to customers beyond their expectations that demonstrates the priority of the customer’s needs and promise executes on follow-up.

Must-have experience (Required):

• High School Diploma…