Office Admin

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

The Collections Administrator is responsible for managing the collection processes, ensuring timely resolution of outstanding payments, and maintaining accurate customer account information. This role involves handling various administrative tasks related to collections, such as processing returned mail, updating customer information, and escalating overdue accounts to third‑party collection agencies. The Collections Administrator plays a crucial role in maintaining the financial health of the organization by ensuring efficient and effective collection activities.

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses.
• Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to Allegion credit policy
• Prepare legal letters (notice of default) to customers prior to escalation to collection agency
• Examine customer records to ensure non-payment status before account escalation
• Upload account records into 3rd party agency portal for placement
• Examine customer accounts on case‑by‑case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies.
• Communicate status of lien requests to subcontractors, vendors and stakeholders
• Provide Notary Public services as needed
• Collaborate with internal departments (customer service, sales, credit, cash application, logistics) to resolve deduction issues and improve collection processes.
• Communicate effectively with internal and external customers to resolve disputes and facilitate payments.
• Support management with reporting, engagement activities, and project management related to collections.
• Work independently in a remote environment while achieving performance goals.

1- 3 years’ experience in collections, credit adjustments, dispute management, or related fields in a manufacturing or distribution environment with heavy transactional volume beneficial but not required.

A Bachelor’s degree in accounting, business, or a related field is beneficial but not required.

Proficiency in Spanish or French is a plus.

Strong organizational and time management skills, excellent communication abilities, and proficiency in spreadsheets, particularly Excel.

Detail-oriented and organized to handle a high-volume workload. Self-starter who takes initiative and ownership of assigned duties. Motivated to drive results, adaptive to change, and a dependable team member.