Payment Operations Specialist

Home Office
9990 Park Meadows Dr
Lone Tree, CO 80124, USA

• Payments and Fraud
• Full-Time
• Requisition #: PAYME
  005605

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

• Seriously good benefits
  :
  Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!). The starting pay range for this position is $24.00-$27.00/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors.
  
  Canvas benefits include:
• Flexible time off
• Paid Holidays
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

The Payment Operations Specialist is responsible for the accurate and timely processing of multiple payment and transaction files. They play a critical role in the daily movement of funds on behalf of our members and the credit union. They process exceptions, conduct research and find solutions to address member service-related issues. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.

• Receive, process and transmit files and payments that include domestic and international wire transfers, share drafts, ACH and returns.
• Responsible for responding directly to member inquiries in a timely and professional manner while meeting all established service level agreements.
• Identify suspicious and fraudulent activity in accounts and notify the Fraud Team accordingly with accurate and detailed information for further investigation.
• Work closely with other financial institutions and dealerships regarding payoffs in an effort to eliminate errors and enhance member experience.
• Reconcile department GL accounts and resolve any outstanding balancing issues working closely with the Accounting department as needed.
• Process exception files by analyzing items and accounts. Responsible for making pay/no pay decisions, and the transmission of files within established deadlines.
• Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
• Complete job responsibilities with minimal errors and adhere to legal and regulatory requirements as well as credit union policies.
• Make independent judgments and sound decisions regarding member accounts with a focus on the elimination of errors.
• Assist in overall department operations as needed such as balancing, research and member service.
• Identify and recommend process improvements, efficiencies, and opportunities for automation.
• Provide backup coverage on other departmental tasks and responsibilities when necessary.
• Work closely and collaborate with other areas of the credit union in order to identify and resolve outstanding issues.
• Comply with Bank Secrecy Act (BSA) and other compliance requirements.
• Follow all safety and security guidelines to properly safeguard member and…