Loan Servicing Manager

Our Client is a member-focused credit union committed to delivering exceptional financial service while fostering a culture built on curiosity, empowerment, compassion, accountability, presence, and excellence. With a strong focus on operational integrity and continuous improvement, they are seeking an experienced Loan Servicing Manager to lead the day-to-day operations of the Loan Servicing Department.

The ideal candidate is a hands-on, collaborative leader with strong knowledge of residential, consumer, and commercial loan servicing who can strengthen operational controls, maintain compliance and audit readiness, and identify opportunities to streamline processes through technology and automation. This individual will bring a proactive, solutions-focused approach to developing their team, improving workflows, resolving challenges, and creating scalable servicing practices that support the Credit Union’s continued growth and commitment to outstanding Member service.

Best-in-Class Benefits and Culture:

Our client values their employees’ time and effort. Their competitive compensation of $73,715 - $110,572 annually, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes:

• Comprehensive health coverage:
  Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security:
  Life and disability insurance for added protection
• Flexible financial options:
  Health savings and flexible spending accounts offered
• Well-being and work-life balance:
  Paid time off, flexible schedule, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Loan Servicing Manager, you should have:

• Minimum of associate desired. Bachelor’s degree preferred.
• Minimum five years of progressively responsible experience in loan servicing, loan operations, or related financial institution operations.
• Three to five years prior supervisory, people leadership, or demonstrated team leadership experience preferred.
• Experience supporting residential, consumer, and/or commercial loan servicing operations.
• Working knowledge of escrow administration, insurance tracking, payoffs, lien releases, UCC filings, secondary market servicing/reporting, loan maintenance, and exception management.
• Familiarity with applicable investor, agency, regulatory, and internal control requirements.
• Demonstrated ability to evaluate workflows, identify operational improvements, and implement sustainable process changes.
• Ability to use operational data, trends, and service measures to identify issues and support decision‑making.
• Strong analytical, organizational, problem‑solving, and communication skills.
• Demonstrated ability to lead through change, manage competing priorities, and collaborate across functional areas.
• High degree of accuracy, judgment, discretion, and attention to detail.
• Proficiency with Microsoft Office and loan servicing, lending, or core processing systems.

Your responsibilities as the Loan Servicing Manager will include:

Loan Servicing & Secondary Market Operations

• Oversee the daily servicing of residential mortgage, consumer, commercial, and secondary market loan portfolios, ensuring accurate, timely, and consistent processing throughout the servicing lifecycle.
• Manage servicing activities including payment processing, payoffs, loan maintenance, escrow administration, insurance tracking, lien releases, UCC…