Sr. Agency Operations Associate - Loan Operations Team

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, VA or Charlotte, NC.

Agency Finance Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Loan Operations Team. The team supports a total loan portfolio of $50BN and provides ongoing support for the life of the loan.

The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

• Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.
• Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.
• Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.
• Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.
• Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.
• Initiate, support, and enhance internal reporting and metrics tracking, including tracking project performance and remediation activity.
• Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.
• Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.
• Lead planning, testing, and implementation of new functionality and processes aimed to streamline and/or automate manual tasks.
• Experience with Microsoft Office or Google Suite
• Serve as a subject matter expert for Loan Operations, providing excellent customer service and clearly communicating complex results to teammates, Borrowers, Investor contacts, attorneys, and internal partners.

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5
    
    Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

• Candidates must live within approximately 50 miles of one of the hub locations based in 22102 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

• Bachelor’s Degree or Military Experience
• At least 2 years of Commercial Banking or Loan Operations experience