Commercial Real Estate - Associate

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va or Charlotte, NC.

Multifamily Loan Servicing is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates a seamless and unparalleled experience for our associates and customers.

Our organization is committed to delivering operational scale and efficiency, mitigating risk, providing a seamless customer experience, and empowering our associates to excel. The Multifamily Loan Servicing team delivers ongoing support for our Agency Finance portfolio, which includes loans underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae.

As a Loan Servicing Associate within our high-impact Servicing Operations group, you will play a critical role in managing stakeholder communications, assisting with UCC lien maintenance, core financial transactions, audits and year-end deliverables, and driving operational efficiency in a fast-paced, time-sensitive environment.

• Communication & Stakeholder Support
  • Shared Mailbox Management:
    Monitor, prioritize, and manage high-volume incoming inquiries and tasks through the team's shared mailbox to ensure prompt resolution.
  • Customer Service:
    Deliver excellent customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners (Fannie Mae, Freddie Mac, Ginnie Mae).
  • Autonomous Communication:
    Communicate effectively and proactively with both internal and external parties with minimal oversight from management.
  • Ad-Hoc Support:
    Perform other duties and projects assigned to support broader organizational goals.
• Servicing Operations & Compliance
  • Agreement & Policy Oversight:
    Review loan documents and servicing agreements to ensure all policies, notifications, and procedures comply with investor and master servicer agreements.
  • Audit Participation:
    Actively participate in audits conducted by investors, internal audit teams, and regulatory agencies.
  • Process Management:
    Identify opportunities to improve and integrate process efficiencies.
• UCC & Lien Portfolio Maintenance
  • UCC Tracking & Continuation:
    Assistance with monitoring the UCC portfolio and coordination with third-party vendors to ensure timely filings of UCC-3 continuations, preventing any lapse in lien coverage.
  • Documentation Compliance:
    Review loan and UCC documentation to ensure strict adherence to Agency requirements and legal standards.
  • Trailing Documents:
    Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.
• Portfolio Transactions & Seasonal Operations
  • Disbursement Processing:
    Accurately review, verify, and process routine disbursements (escrows, reserves, vendor payments) in compliance with investor guidelines.
  • Year-End Deliverables:
    Assist in preparing, reviewing, and delivering required end-of-year reporting, and audit confirmations within tight deadlines.

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5
  
  Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to  , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability…