Senior & Intermediate Collections Representatives

D&A Group Services is in an exciting period of growth, driven by expanding client partnerships and increasing demand for our account resolution and customer engagement solutions. As we continue to grow our team and broaden our service offerings, we remain committed to the values that have defined our success for nearly four decades.

Proudly Canadian-owned and operated, D&A Group Services has been delivering results-driven solutions since its incorporation as D&A Collection Corporation in 1988. Originally established as a third-party collection agency, we have evolved to provide a comprehensive range of services, including first-party and third-party collections, cure programs, and early-out solutions across multiple industries.

Our customer-centric approach focuses on delivering effective, respectful, and compliant resolution strategies that help consumers regain financial stability while supporting our clients' performance objectives. At D&A Group Services, we are committed to creating positive outcomes for consumers and clients alike.

We are currently seeking Senior and Intermediate Collections Representatives to join our growing team in a full-time remote capacity, supporting one of Canada's major banking institutions.

Successful candidates will be responsible for managing delinquent accounts, negotiating payment arrangements, maintaining accurate account documentation, and ensuring all collection activities are conducted in accordance with applicable legislation, client requirements, and company policies.

Due to contractual obligations and data security requirements associated with our banking clients, applicants must be physically located in Canada and legally authorized to work in Canada. Candidates residing outside of Canada will not be considered for these positions.

• Previous third-party debt collection experience
• Strong communication, negotiation, and customer service skills
• Knowledge of the DRS collection platform is considered an asset
• Excellent attention to detail and documentation practices
• Ability to work independently in a remote environment

• Fully remote work environment
• Competitive compensation and bonus opportunities
• Ongoing growth and advancement opportunities
• Supportive leadership team
• Opportunity to work with leading financial institution clients

Negotiable. We offer a highly competitive compensation package, including performance-based incentives, commensurate with experience.