Credit Controller

About the Team The Credit Control team operates within the wider Order2

Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals. Order2

Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance.

About your Role The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms. By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets.

Balancing the needs of the business with the customer experience you will contribute to the business’ Growth Strategy.

This is a hybrid role and requires coming to our office in Salford Quays twice a week

• B2B Credit Control
• Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners.
• Makes decisions in line with the credit policy, applicable regulations and credit control processes.
• Knows when to take action and when to elevate.
• Customer focused Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.
• Performance and target driven Is results driven and responsible for personal and item opts, and customer satisfaction.
• Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security.
• Works independently, consistently follows processes, takes ownership, and drives the outcome.
• Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.
• Stakeholder management Builds long lasting relationships with the Credit Control team and key stakeholders such as, our partners, account managers, technical appeal, customer service and billing teams.
• Holds the better nothing.
• Risk Management Has an appetite for managing the risk, and rule submission.

Here are just some of the ways we recognise and reward our colleagues:

• Our brand new “PXC Flex” benefit has launched in January 2025 and includes Flex
  30, an additional 30 hours
  * of leave every year for you to use how you wish
• Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces
• A starting holiday allowance of 25 days
  * holiday and up to 10 extra days
  * leave via our holiday purchase scheme
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
• Free broadband for all employees plus gifts for major life events such as marriages and births
• Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash
• A range of inclusive employee networks to help integrate employees into life at PXC (
  * Days and…