Loan Servicing Specialist - Consumer

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Loan Services Full Time Professional Canton, MA, US

6 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Loan Servicing Specialist I – Consumer, you’ll help ensure our members’ mortgage and home equity loans are serviced accurately and efficiently from day to day. You’ll handle routine loan servicing activities, maintain accurate records, and provide responsive support to members and internal teams. This is a great opportunity to build your knowledge of residential loan servicing while developing your skills in a collaborative, detail-focused environment.

What You'll Do

• Process routine servicing transactions across consumer loan products, including auto (direct/indirect), unsecured loans, credit cards, and leases.
• Complete payment processing, payoff transactions, and basic account maintenance activities.
• Assist with lease servicing functions, including billing support and processing of related fees (e.g., taxes, violations).
• Perform system updates and maintenance within loan servicing platforms to ensure accurate records.
• Assist with general ledger reconciliation activities and escalates discrepancies as needed.
• Respond to member and internal inquiries via phone, email, and work queues in a timely and professional manner.
• Support assigned operational queues, including GAP chargebacks and routine servicing requests.
• Maintain accurate and compliant documentation for all servicing activities.
• Collaborate with team members to resolve routine issues and ensure smooth operations.
• Perform quality checks on assigned work to ensure accuracy and completeness.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• 1–2 years of banking, loan servicing, financial services, or related experience preferred.
• Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology.
• Experience with Encompass or other loan servicing systems is a plus.
• Strong attention to detail and accuracy when processing transactions and maintaining records.
• Strong communication and interpersonal skills with the ability to work effectively with members and internal teams.
• Positive, collaborative approach with a willingness to learn and support team goals.
• Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations.
• Strong organizational and time management skills with the…