Senior Director, Lender Success

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology.

And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, Tru Stage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location.

We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends.

Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.

And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar.

At Splash, everything we do is guided by our values:

Own It – We take full accountability and follow through on commitments.

Raise the Bar – We move fast, innovate faster, and push through barriers.

Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better.

Elevate Each Other – We win as a team by lifting each other up.

These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates.

Splash Financial is seeking a Sr Director of Lender Success to lead and grow our lender partnerships and the team that supports them. Our lender relationships are central to connecting consumers with competitive financial products, and this role will help shape how those partnerships develop and perform. You’ll build relationships with new lenders while helping existing partners identify opportunities to grow with Splash.

Reporting to the SVP, Operations, you’ll work closely with teams across the business to turn partner priorities into successful launches, stronger performance, and lasting relationships. You’ll also lead and develop the Lender Success team, establishing clear goals and consistent ways of working. This is an opportunity to shape Splash’s lender partnership strategy and build the team and processes that support our next stage of growth.

• Develop new lender partnerships: Work with our business development team to pursue opportunities aligned with Splash’s strategy, build relationships with prospective partners, and guide partnership development from initial discussions through launch.
• Strengthen and grow existing relationships: Own key lender relationships, develop account plans, and lead conversations about performance, priorities, and opportunities to expand the partnership.
• Lead the Lender Success team: …