Financial Aid Officer

Job Title Financial Aid Officer

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Financial Aid Officer (FAO) is responsible for evaluating aid eligibility for students throughout their academic career. With a focus on regulatory and policy compliance, the FAO is tasked with performing specific processing functions.

** Work Schedule :
Mon – Fri, 8-hour shifts between 7:00 AM and 6:00 PM ET

** Start Date :
January 11, 2027

• Determine eligibility and accurately award aid following established guidelines for all fund sources including grants, loans, tuition assistance, military sources, etc.
• Accurately assess and approve documentation related to Title IV Verification, C Code, and other requirements.
• Calculate and schedule excess funding to be returned to a student, lender, or other source.
• Complete drop evaluations, including the Return to Title IV calculation, for students that cease attending.
• Manage complex financial aid issues and troubleshoot potential problems.
• Review and adjust accounts as needed.
• Coordinate with team members, leaders, and other departments as needed.
• Maintain minimum job performance standards, including quality, production, cohort management, etc.
• Other duties as assigned

The above responsibilities may be shared among multiple team members or an assigned responsibility may be unique to a Financial Aid Officer.

• 1+ year of related experience
• Detail oriented
• Flexibility
• Remain focused when performing repetitive tasks

• Bachelors degree
• Campus Nexus software knowledge
• Title IV policy knowledge
• State and federal funding program knowledge

• - Remote work provides a flexible work/life balance
• - Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• - Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• - Comprehensive health benefits new hire eligibility starts on day 1 of employment
• - Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three salary grades. This position is Salary Grade A : $31,200 to $45,000. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

Remote/Nationwide, USA

Employee

Student Financial Services