REMOTE- Specialist, Loan Servicing Special Loans

Provide ongoing support for special loan products (i.e. loan modifications, ARM loans, SCRA adjustments, assumptions, etc.) originated by the Mortgage Lending Division and loans acquired through acquisition. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved starting pay range for this role is $19-$23 per hour.

• Review of service release loans to ensure proper documentation prior to being released.

• Review and maintain adjustable-rate mortgage (“ARM”) contracts, indexes (i.e., Treasury, SOFR, etc.) and balloon plans, if not available in the system.

• Audit pending payment changes to ensure system and future payment change notifications are accurate.

• Assist other CMS departments with special loan-related inquiries such as supporting Home Retention/Loss Mitigation with modification-related issues.

• Audit the entire loan servicing portfolio to identify new loans that meet the requirements for Service Members Civil Relief Act (“SCRA”) protection and send coverage accepted or denied letter as appropriate.

• Conducts research to determine compliance with the SCRA protection benefits and updates the servicing system accordingly.

• Maintain the daily index values and populates ARM indices into the servicing system to ensure proper payment calculations included in the payment change notifications.

• Follow up with mortgage lending division to determine if assumption package was approved and updates need to be made.

• Run scripts for loans with modifications finalized by Loss Mitigation, ensure the updates are completed, and assist with any corrections requested by department once complete.

• Responsible for updating data fields in the servicing system for compliance and changes needed to all types of special loans.

• Receive and process partial releases, subordinations, easements, eminent domains, and oil and gas leases requests. Obtain necessary approvals throughout processes and send approval/denial letters upon decision.

• Receive and draft recast requests and agreements and obtaining necessary approvals. Ensuring documents are signed, notarized, executed and wire is received in a timely manner.

• Performs research and makes accurate and timely system changes in response to requests from investors, customers, or employees from other departments.

• Assist acquisitions team with validations for newly acquired loans as needed.

• Review HAMP modifications for principal reduction, borrower incentives and recast eligibility, and makes system changes as needed.

• Monitor, review and complete all buydown processes for loans acquired by CMS.

• Identify potential updates or gaps in the department’s policies and procedures and provide recommendations to department management.

• Perform other duties as assigned.

• Familiarity with special loan product types and documentation.

• Intermediate skills in Microsoft Word and Excel required.

• Intermediate industry-related experience preferred.

• Ability to understand, remember, and communicate routine, factual information.

• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.

• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).

• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.

• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

• High school diploma or equivalent required; some college preferred.

• One (1) to two (2) years’ mortgage servicing experience.

• One…