Customer Experience Specialist; Fully Remote

• This isn't traditional support; you're a trusted advisor for high-net-worth members.
• Deliver premium white-glove service with an uncompromising standard for quality.

What You'll Do:

• Own complex fintech cases across banking, credit, and payments end to end.
• Handle sensitive scenarios like frozen accounts, disputes, and compliance with judgment.
• Create documentation, file detailed bug reports, and route high-value leads.

Why This Role Is Worth It:

• Learn fast at the center of product launches and compliance changes.
• Work with a world-class, low-ego team and have real influence.
• Work remotely with autonomy and no micromanagement.

Flex is building the AI-native private bank for business owners, rebuilding banking, credit, payments, personal finance, and financial operations into a single intelligent system. Since launching in September 2023, Flex has scaled to nine-figure annualized revenue with $100M+ in equity and $300M+ in debt, operating with extreme ownership and a high-bar, low-ego culture.