AML Detection & Investigation Quality Lead

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Detection and Investigation Quality Lead within PNC's AML organization, you will be based in Pennsylvania, Alabama, Florida, North Carolina, Ohio, Arizona, Colorado, Washington D.C., Illinois or Texas.

This role is for a seasoned BSA/AML professional. The ideal candidate will have extensive experience in financial crimes, including but not limited to suspicious activity reporting, high risk customer/enhanced due diligence review, and/or OFAC/sanctions screening and compliance. Experience with BSA/AML/OFAC quality processes is welcome.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Utilizing standard procedures and independent judgment, conducts quality analysis of the complex investigations performed by senior level staff. Identifies systemic issues, drives correction and implements solutions.
• Reviews highly complex and/or high impact investigations prepared by staff to ensure decision making is appropriate and documented. Ensures narratives are complete, accurate, and comply with external guidance and internal policies and procedures. Applies subject matter and industry knowledge to vet case decisions and resolve discrepancies appropriately. Ensures the appropriate materials and documentation of the investigation performed are retained.
• Maintains strong quality control protocols. Works with staff to develop and improve incoming quality. Coaches and mentors analysts/investigators on indicators of various typologies and emerging threats. Acts as a coach and mentor to less experienced investigative staff.
• Identifies and analyzes complex factors related to risk mitigation and protection, anticipating potential consequences and recommending appropriate controls. Identifies systemic issues, facilitates effective root cause analysis and corrective actions and implements solutions under supervision.
• Elevates high profile or high risk cases to appropriate management to ensure visibility of potential reputational risks. Drives continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licencures needed to be successful in this position.

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Anti-money Laundering/Sanctions Policies and Procedures, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Matrix Management, Operational Risk, Problem Solving, Quality Management, Regulatory Environment - Financial Services

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