Technical Operations Specialist, Fintech​/Work from Home

We are hiring a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across a fintech company's production banking and payments infrastructure.

The primary purpose of this role is to take ownership of operational troubleshooting that currently falls to the CTO — becoming the front line for issues involving APIs, transaction flows, logs, data, money movement, and payment systems. This is not a software engineering role, and you will not be expected to regularly ship code. But you must be technically comfortable enough to dig into production issues, read logs and API responses, trace transactions end-to-end, and determine the right next step or escalation.

Ideal candidates have direct fintech, banking, or payments operations experience, are comfortable with the intersection of technical systems and money movement, and are energized by being the person who gets a payments issue resolved.

• Act as the first line of investigation when issues occur within banking and payment systems
• Troubleshoot failed, delayed, or unexpected money movement, including ACH, wire, card, and instant-payment transactions
• Investigate API-related problems, including request/response payloads, error codes, retry logic, and integration health
• Read and interpret production logs, system data, and transaction flow traces to isolate root causes
• Identify where in the flow problems are occurring (client, integration layer, banking partner, payment rail) and determine the appropriate next step or escalation path
• Take ownership of production troubleshooting work that would otherwise fall to the CTO
• Work closely with engineering, product, operations, and external partners (banking partners, processors) to resolve issues quickly and cleanly
• Document recurring issue patterns, root causes, and resolution steps to build institutional knowledge
• Help maintain reliable day-to-day operation of the company's fintech and payments infrastructure
• Recommend operational improvements, monitoring gaps, and runbook additions based on incident patterns

• 3+ years of experience in a technical operations, payments operations, banking operations, or fintech support role
• Direct experience with fintech, banking, or payments infrastructure — including familiarity with money movement (ACH, wires, cards, RTP/Fed Now), transaction life cycles, settlement, and reconciliation
• Comfort investigating production issues technically — reading logs, tracing API requests and responses, and interpreting system data
• Working knowledge of REST APIs, webhooks, HTTP status codes, and request/response debugging (Postman, cURL, or equivalent)
• Ability to write and run basic SQL queries against transaction and system data
• Strong analytical and problem-solving skills; able to isolate a root cause from noisy signals
• Excellent written and verbal communication; able to translate technical findings for non-technical stakeholders and upscale cleanly to engineering
• High level of ownership and follow-through; comfortable being the person who gets an issue resolved
• Fully fluent in English
• Ability to work U.S. business hours (PT, CT, or ET)
• Ability to commit long-term and full-time

• Direct experience with banking-as-a-service providers (Unit, Column, Treasury Prime, Synapse, Bond, Mercury, Modern Treasury, Increase)
• Direct experience with payment processors or card issuers (Stripe, Adyen, Marqeta, Lithic, Galileo, Fiserv, Taba Pay)
• Familiarity with ACH file formats (NACHA), wire message formats (Fedwire, SWIFT), or card network flows (Visa, Mastercard)
• Exposure to compliance-adjacent operations (KYC/KYB, transaction monitoring, dispute handling, chargebacks, reg reporting)
• Experience using…