Collections - Recovery Collector Remote; AK,AZ,FL,NV,TX,WY

Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance. Tracking and reporting all money collected on charged-off loans. This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income.

• Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity online collection system.
• Work with members to negotiate settlements resulting in maximum return to the credit union.
• As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares.
• Assist management with processing small claims, repossessions, legal suit wage assignments and bankruptcy for charged-off accounts.
• Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
• Other related duties as assigned.

• Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans. Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies.
• Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.
• Knowledge of legal process.
• Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion.
• Must be able to communicate effectively with members, management, team members and external third-parties.
• Ability to interface with people in a positive manner with empathy, courtesy and tact.
• Strict attention to detail
• Ability to work in a fast paced goal oriented environment.
• Able to handle difficult calls.
• Team oriented and the ability to work collaboratively.
• Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work.
• Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.
• Proficient in Microsoft Office products including:
  Word, Excel and Outlook.

• Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred.

Website:

• Alaska:
  Min $22.00
  - Mid $26.74
  - Max
  $32.08
• Arizona:
  Min $17.15
  - Mid $21.44
  - Max $25.73
• Florida:
  Min $16.84
  - Mid $21.05
  - Max
  $25.26
• Nevada:
  Min $17.55
  - Mid $21.94
  - Max
  $26.33
• Texas:
  Min $16.84
  - Mid $21.05
  - Max
  $25.26
• Wyoming:
  Min $17.23
  - Mid $21.54
  - Max
  $25.85

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement