Supervisor, Loss Mitigation Finalization

Supervise a team of Finalization Specialist to achieve maximum performance and ensure compliance objectives are met in for the finalization, post-closing, and reporting processes related to Loan Modifications (“MOD”) and/or Partial Claims (“PC”). Work on various projects for the Department related to reporting, change management, compliance, quality assurance/quality control, and vendor/third party communication. Perform all duties in accordance with Company guidelines and applicable federal, state and local regulations.

The target starting pay for this fully remote position is $70-$90k/yr.

• Carries out Supervisor responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.
• Request timeline extension variances from applicable insurer/agency as needed to ensure compliance to program requirements.
• Manage employees in such areas as workout technique, account recognition and customer service.
• Supervise the processing and completion of all MOD/PC reversal requests received.
• Troubleshoot and correct all systematic errors related to MOD/PC.
• Supervise the verification of PC amounts and posting ticket submissions to Cashiering Department
• Work with Client Relationship Managers to validate terms and secure PC Funds from prior servicers as necessary.
• Supervise and validate the closing out of terms within investor portals as necessary for FNMA and FHLMC workouts.
• Prepare reports and track results and trends within the Loss Mitigation Department.
• Oversee daily team operations; provide guidance and direction in daily workflow and volume.
• Communicates to the group the daily work goals, expectations, and any policy and/or process changes.
• Monitor employees on quality control guidelines and job performance through group training, one on one interaction and role play.
• Minimal travel supporting business operations may be required.
• Supervise the finalization of all MOD/PC workouts in Loan Serv, which includes providing investor reporting summary data.
• Prepare, manage, and send Month End Reports for MOD/PC to Senior Leadership, Default and Investor Reporting Departments and Loss Mitigation Operations Management.
• Perform other projects and duties as assigned.

• Knowledge of Microsoft Suite at an intermediate level preferred.
• Ability to interact with mid-level and senior management as an advisor on projects as well as be considered a business level subject matter expert (“SME”). Ability to make decisions that have significant impact on the department’s credibility, operations and services.
• Ability to organize and prioritize work schedules of others on long-term basis.
• Ability to compute, analyze and interpret complex statistical data and/or to develop forecasts and computer models for strategic planning.
• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups.
• High school diploma or equivalent required; college degree preferred.
• Five (5) years of mortgage servicing experience.
• Four (4) plus years of loss mitigation or document recording experience required.
• Knowledge of, FHA, VA, USDA, FNMA, FHLMC and Ginnie Mae Loss Mitigation document requirements, deliverables, and timelines required.
• Two-plus years of supervisory or management experience preferred.

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their…