Financial Aid Officer

Job Title Financial Aid Officer

Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The

is responsible for evaluating aid eligibility for students throughout their academic career. With a focus on regulatory and policy compliance, the FAO is tasked with performing specific processing functions.

Mon – Fri, 8-hour shifts between 7:00 AM and 6:00 PM ET

January 11, 2027

• Determine eligibility and accurately award aid following established guidelines for all fund sources including grants, loans, tuition assistance, military sources, etc.
• Accurately assess and approve documentation related to Title IV Verification, C Code, and other requirements.
• Calculate and schedule excess funding to be returned to a student, lender, or other source.
• Complete drop evaluations, including the Return to Title IV calculation, for students that cease attending.
• Manage complex financial aid issues and troubleshoot potential problems.
• Review and adjust accounts as needed.
• Coordinate with team members, leaders, and other departments as needed.
• Maintain minimum job performance standards, including quality, production, cohort management, etc.
• Other duties as assigned

• 1+ year of related experience
  
  Detail oriented
  
  Flexibility
  
  Remain focused when performing repetitive tasks

• Bachelors degree
  
  Campus
  
  Nexus software knowledge
  
  Title IV policy knowledge
  
  State and federal funding program knowledge

Salary Grade A : $31,200 to $45,000. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex.

We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities.

Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records.

Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Job

Functional Area

Student Financial Services

Business Unit
00091 Kaplan Higher ED

Location Remote/Nationwide, USA