Debt Management Executive; 3rd Party DCA)

In this dynamic role, you'll not only oversee collaborations with Debt Collection Agencies and Meter Operators for effective debt recovery, but you will also be is responsible for handling all queries and communications in a professional and timely manner. This includes managing a diverse portfolio of debt cases, utilizing tailored recovery and escalation strategies to ensure prompt collection or resolution.

You'll handle administration of the Disconnection and Reconnection process, close coordination with internal departments to support DCAs in optimizing recovery outcomes and monitoring third-party debt collection activities to drive performance. You will also be key to our continuous process improvement, actively upholding our Debt Team Mission and Values, and producing custom reports for both internal and external stakeholders. You will also work closely with our Finance and Technical teams to help resolve queries!

• Proven Administration experience and with prioritising workloads;
• Intermediate IT skills in MS Office
• Highly numerate with attention to detail to ensure accuracy of records.
• Problem solving experience.

• Global Impact:
  With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working:
  Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
• Commitment to Diversity and Inclusion:
  We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.