Walk-in | Tele Caller - Women; WFH

Job Title :
Telecaller

Job Type :
Full-time (Remote)

Note : (Only Women) & Candidates from Trichy,Tamilnadu only

We are looking for a highly motivated and target-driven Telecaller to join our Business Loan team. The role involves generating leads, following up with potential business clients, explaining loan products, and converting inquiries into applications for business loan.

• Make outbound calls to prospective business owners, MSMEs, and self-employed professionals to generate interest in business loan products.
• Handle inbound inquiries related to business loans and provide accurate product information.
• Explain eligibility criteria, interest rates, documentation requirements, and repayment terms clearly and professionally.
• Qualify leads based on business turnover, credit profile, and funding needs.
• Follow up with interested prospects and coordinate with Relationship Managers / Credit teams for further processing.
• Maintain accurate call records, lead status, and activity logs in the CRM system.
• Achieve daily/weekly call targets, conversion targets, and revenue goals.
• Handle customer objections professionally and maintain a high level of customer satisfaction.
• Stay updated on current business loan schemes, RBI guidelines, and competitor offerings.
• Ensure compliance with all regulatory and company policies during client interactions.

• Graduate in any discipline (preferably Commerce, Finance, or Business Administration).
• 0 - 3 years of experience in telecalling / sales, preferably in banking, NBFC, or financial services.
• Excellent verbal communication skills in Tamil & English language(s).
• Strong persuasion, negotiation, and objection-handling skills.
• Basic knowledge of business loan products and financial terminology is preferred.
• Comfortable working with CRM tools and making high volumes of calls.
• Target-oriented mindset with a positive and resilient attitude.

• Prior experience in business loans, MSME financing, or retail banking products.
• Knowledge of basic credit assessment parameters (CIBIL, turnover, GST, etc.).
• Experience in generating leads for term loans or working capital finance.

• Number of calls made / talk time
• Lead generation & qualification rate
• Conversion rate (inquiry to application)
• Achievement of monthly disbursement / volume targets