State Eligibility Consultant

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration:

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program, and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview
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The State Eligibility Consultant meets with clients, explains programs and benefits, and reviews applications for public assistance programs. You will determine amounts, keep records, and gather additional information when needed for continued eligibility.

Salary Statement
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The salary for this position typically starts at $37,648.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Review all eligibility recommendations and information provided by contract staff.
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
• Examine data matches to find inconsistent and unreported data.
• Approve claims referred and calculated by the Contractor.
• Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
• Keep current on all changes in rules, regulations, and guidelines regarding the individual benefit programs.
• Some essential functions of this position may be performed onsite at the agency’s worksite or other assigned worksites, while some may be eligible for work from home authorization in accordance with policy. Remote work authorization is not automatic and depends on operational needs and agency approval.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Be willing to travel with reasonable accommodation.
• Thorough knowledge of public assistance policy, practices, and procedures.
• Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
• Working knowledge of computerized eligibility systems.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to use tact and empathy in dealing with people from varied backgrounds.
• Ability to use discretion in dealing with all clients and fellow employees’ personal information.
• Demonstrates effective interview and communication skills.
• Ability to be flexible and self-motivated in managing multiple priorities.
• Ability to work independently and as part of a team.
• Ability to perform basic mathematical calculations.
• Able to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs.

The State of Indiana offers a comprehensive benefit package for full-time employees, including:

• Three (3) medical plan options (including RX coverage), as well as vision and dental plans.
• Wellness Rewards Program:
  Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities.
• De…