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Complaints Officer
Remote / Online - Candidates ideally in
Highweek, Newton Abbot, Devon, TQ12, England, UK
Listed on 2026-05-22
Highweek, Newton Abbot, Devon, TQ12, England, UK
Listing for:
BRC Jobs
Full Time, Remote/Work from Home
position Listed on 2026-05-22
Job specializations:
-
Government
Bilingual -
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
Social Housing Complaints Officer
Location:
Mainly Remote Working, some days required in Newton Abbot.
Contract:
3 months (potential for further extension), 37 hours per week.
Rate: £15.59 per hour plus holiday or £20.26 per hour Umbrella.
Responsibilities include:
- Act as the first point of contact for customer complaints, acknowledging and investigating complaints and communicating outcomes to stakeholders.
- Provide responses to complaints both verbally and in writing, supporting customers throughout the complaints journey, investigating cases on their individual merits, and deciding on case outcomes.
- Ensure issues are identified and reported that could affect other customers.
- Engage with relevant stakeholders including the customer, the Housing Ombudsman, councillors, internal departments and other external stakeholders.
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