Insight and Systemic Officer

Location: Home-based (all roles are available office-based, hybrid or home-based)

Hours: Full time

Contract: Permanent

Opportunity to use your in-depth knowledge of qualitative and quantitative research to investigate thematic and systemic issues identified through our casework.

The Housing Ombudsman Service provides independent, impartial and fair dispute support and resolution services for nearly 5 million households in England.

The Insight and Systemic Officer role sits within the Insight and Development function of the Housing Ombudsman Service. The Insight and Development function uses casework data analysis, systemic and thematic investigations, research and sector engagement activity to improve housing service provision including through the Centre for Learning.

As the Insight and Systemic Officer, you will work closely with colleagues in the Insight and Development function and across the organisation. You will draw on a full range of evidence, including qualitative and quantitative research and operational information, to generate meaningful insights that contribute to the Ombudsman’s decision-making. This will include working collaboratively on landlord interventions, including designing the methodology for a range of research projects.

Specifically, your role will include:

• analysis of multiple datasets and intelligence sources to provide briefings on themes and/or individual landlords;
• preparing high-quality briefings and reports for senior leaders and external stakeholders, clearly communicating findings, insights and recommendations;
• supporting the planning and delivery of thematic research investigations;
• regularly presenting recommendations to senior leaders, using agreed methodologies to identify and prioritise landlords for further investigation;
• supporting the work of the Policy and Parliamentary team, and using their insight to inform the Insight and Development team’s work.

As part of your highly developed research skills, you’ll offer strong data analysis and analytical skills, including the ability to synthesise and draw key insights from a variety of datasets and evidence sources. Ideally, this will include experience in supporting analysis in complex investigations to identify systemic issues.

You’ll require excellent written and oral communication skills, with your track record demonstrating your ability to develop strong working relationships with colleagues and external agencies, in addition to your ability to deal with difficult conversations and situations.

It’s an exciting time to join us and to contribute your skills to making a difference for millions of households.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

CLOSING DATE: 23.59 on Tuesday 30th June 2026.