Administrative Officer - Passport, Immigration and Nationality

About the role

Could you contribute to the delivery of vital services that support people and protect the Islands borders?

As an Administrative Officer within Passport, Immigration and Nationality, you will be at the centre of a customer facing service, supporting the efficient and accurate processing of passport, nationality and immigration activities. This role offers varied work, from processing applications and handling enquiries to supporting citizenship processes and maintaining secure records, all within a team committed to professionalism, integrity and respect.

With exposure across passport processing, nationality applications and immigration administration, there will also be opportunities to support immigration border duties at Isle of Man Ports. You’ll play a part in ensuring applications are processed in line with policy and legislation, supporting applicants through key life events while contributing to the effective operation of essential public services.

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

A Home Office Security Clearance is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them rison
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