Job Description & How to Apply Below
Complaints Investigator
Charnwood Council
Ongoing contract
Hybrid - 2 days onsite, 3 days work from home
LE11 2TX
£18.96 per hour PAYE
Key Responsibilities- Collate and present customer feedback and insight to support improvements to service processes across the organisation.
- Act as the first point of contact for the Corporate Complaints Policy.
- Administer the Corporate Complaints Policy, ensuring complaints receive timely and quality responses.
- Investigate complaints and provide clear, evidence-based responses, including Stage 2 local authority complaints.
- Provide advice and guidance to services on the Council's insurance arrangements, where required.
- Assist with relevant aspects of the Council's risk management framework.
- Ensure services are delivered effectively, appropriately, fairly and without discrimination.
- Knowledge of the Housing Ombudsman and Local Government and Social Care Ombudsman.
- Proven experience of investigating complaints.
- Experience of responding to Stage 2 local authority complaints.
- Strong written and verbal communication skills, with the ability to produce clear and well-reasoned responses.
We are an equal opportunity agency.
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