Remote Complaints Case Manager - Drive Service Improvements
West of England, Bristol, Bristol County, BS1, England, UK
Listed on 2026-10-28
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Government
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Customer Service/HelpDesk
Bristol City Council is seeking a Complaints Case Manager to join the team at City Hall. You will investigate escalated complaints, manage your own caseload, and produce clear final responses in line with statutory duties.
You will advise Stage One handlers, convene reviews, deliver training, and use analysis to drive service improvements. A local authority background is advantageous; hybrid working with occasional office days at City Hall.
For the Remote Complaints Case Manager
- Drive Service Improvements position at Bristol City Council, we are reviewing applications now.
As a Remote Complaints Case Manager
- Drive Service Improvements, you will play an important part at Bristol City Council in West of England, England, United Kingdom.
We invite applications for the Remote Complaints Case Manager
- Drive Service Improvements position located in West of England, England, United Kingdom.
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