Revenues Officer; Council Tax

This permanent post sits in the Council Tax Team within Local Taxation, part of the Revenue & Benefits Assessment Service at Conwy County Borough Council. The work centres on maintaining Council Tax systems and records and answering written and verbal enquiries under financial legislation and data protection rules. The role makes sure eligible residents receive discounts, reliefs and exemptions while arranging payment of arrears and offering debt advice.

Hybrid working and flexible hours are on offer, and Welsh is desirable but not required; qualifications and references are verified.

• Prepare and maintain systems and records for Council Tax, including computer applications
• Respond to written and verbal enquiries from the public or their representatives in line with financial legislation, service standards and the Data Protection Act
• Maximise income and encourage take-up of discounts, disability reductions, exemptions, benefits and allowances by those entitled
• Interview members of the public and arrange settlement of sums outstanding
• Offer debt counselling when required

• Qualifications and references verified

• Ability to communicate in Welsh

• Flexible working options, including adjusting the working day
• Hybrid working, balancing office and home working
• Free Welsh language classes at all levels, in person and online