Assistant Salon Manager

Overview

The Assistant Salon Manager is responsible for overseeing all aspects of salon operations and acting as the primary leader in the salon in the absence of the Sr. District Leader/District Leader/Salon Manager. They are responsible for achieving salon goals, specifically managing the salon and ensuring the team provides exceptional guest service.

• Ensure the salon team provides exceptional guest service.
• Assist in marketing the salon and growing the business.
• Lead, coach and develop a team.
• Ensure the salon schedules meet the needs of the business.
• Work with Sr. District Leader, District Leader or salon manager to manage and control expense.
• Demonstrate strong technical ability and complete required administrative tasks.
• Lead a team to accomplish sales goals.
• Achieve personal productivity goals.

• Valid current cosmetology license, including a manager license as required by local or state/provincial regulations.
• Ability to work a minimum of 35 hours per week on a flexible schedule, including nights and weekends; occasional overtime and overnight travel may be required.
• Position may require working alone in the salon.
• Ability to provide exceptional guest service and consistently perform quality services.
• A team player with strong leadership qualities.
• Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.

• Demonstrate ability to run a profitable business.
• Team-building skills.
• Demonstrate a positive attitude.
• Exercise good judgment.
• Lead and drive change.
• Deliver best in class guest experience.
• Understand guest needs and trends.
• Demonstrate accountability, dependability and ethics.
• Occasional travel to mandatory meetings and training sessions, including overnight travel.

• Coach and develop the team through existing guest service training programs.
• Collect or verify guest information during every visit.
• Create weekly salon schedules using available scheduling and forecasting tools that support the guest experience and ensure the salon is adequately staffed.
• Ensure salon team presents a professional appearance and a positive attitude.
• Handle and resolve guest service issues to maintain guest loyalty.
• Utilize existing business tools to attract and retain guests.
• Coordinate promotional sales displays as directed.
• Develop and maintain local business relationships.
• Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty school.
• Recruit, interview, hire, train and retain staff with the support of the Sr. District Leader/District Leader/Salon Manager.
• Create a positive work environment through motivation, recognition and coaching.
• Work with Sr. District Leader/District Leader/Salon Manager to set monthly and daily goals and objectives for the team.
• Measure performance and provide coaching.
• Schedule and conduct staff meetings and technical workshops as required.
• Document important conversations and incidents.
• Work with Sr. District Leader/District Leader/Salon Manager to effectively control salon payroll.
• Effectively control salon operating costs such as supply and retail inventory, utilities, and maintenance costs.
• Audit salon to ensure employees charge correctly for services and products.
• Display a sound understanding and perform all available services in a competent, efficient and professional manner.
• Train and provide guidance to employees on proper techniques for services offered.
• Enforce and promote all corporate policies, procedures and work rules.
• Ensure closing procedures are adhered to and daily bank deposits are made.
• Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules.
• Perform and delegate a variety of tasks related to salon operations, including answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
• Ensure all staff…